Last updated June 2025

1. Introduction

1.1 Welcome to Nova Locks Ltd! I’m so glad you’re here. These Terms and Conditions ("Terms") are here to help you understand how I work and what to expect when using my services or visiting my website (Nova Locks Ltd and novalocks.co.uk). By accessing or using my services, you agree to these Terms. If you have any questions or concerns, please don’t hesitate to reach out- I’m always happy to help.

1.2 Nova Locks Ltd operates and provides services according to UK law.

1.3 Nova Locks Ltd is a company registered in England and Wales with company number 16105140.  Registered office address; 1 Bligh's Road, Sevenoaks, Kent, TN13 1DA.

1.4 Please note these terms and conditions do not preclude your normal UK consumer rights.

2. Services

2.1 At Nova Locks Ltd, I use a variety of techniques, including Havening Techniques, Neuro-Linguistic Programming (NLP), and Hypnotherapy, to support your personal development and help you feel more positive, balanced, and relaxed. My goal is to help you experience a greater sense of wellbeing. While my services are designed to complement your journey, they’re not a substitute for medical or psychiatric treatment. By participating, you understand and agree to the scope of practice. 

2.2 All services are subject to availability, and I may occasionally need to adjust or pause services. If this happens, I’ll always aim to keep you informed and work with you to find the best solution.

2.3 Please note that while I aim to help you achieve meaningful change, results can vary from person to person due to the nature of these services. Testimonials shared on my website reflect individual experiences and are not guarantees of specific outcomes. If you have any questions about how my services work, I’d be happy to explain further.

2.4 Through Havening Techniques, the permanence of change can often be felt straight away. If hidden memories resurface, don’t worry- this is a natural part of the process, and I’m here to help you work through them quickly and effectively. You may also notice that you remember more or less about a memory once it no longer causes you distress, which is a positive sign of progress.

2.5 All information provided on the website is intended as general information only and should not be considered medical or psychological advice. Your use of the information, materials, links, or resources is entirely at your own risk and does not establish a professional relationship between us.

2.6 If any part of this disclaimer is deemed invalid by a court of law, the remaining parts will still apply.

2.7 By continuing to explore the website, you confirm that you’ve read, understood, and agreed to these terms. If you have any concerns or questions, please feel free to reach out- I’m here to help.

3. Booking and Payment

3.1 Booking a session with me is simple. You can book through my website or by following the instructions I provide. Once you’ve booked, I’ll consider it confirmed, and you’ll be deemed to have read and agreed to these Terms.  

3.2 All payments are to be made in advance of your session unless we’ve agreed otherwise. I accept payments by debit and credit card for your convenience. Please note that prices may change over time, but the price at the time of your booking will always apply.

3.3 If you’d like me to visit you at your premises, I’m happy to accommodate. In this case, the cost will include the session fee, travel time, and travel expenses, which we’ll agree upon in writing beforehand.

3.4 Clients under the age of 18 years old must have a guardian over the age of 18, present at all times.

4. Cancellations, Rescheduling and Refunds

4.1 I understand that life happens and sometimes plans need to change. If you need to cancel your booking, please let me know at least 72 hours in advance, and I’ll happily provide a full refund. With enough notice, I’m always happy to offer flexibility where I can.

4.2 If you’d like to reschedule, please give me at least 72 hours’ notice. While I’ll do my best to accommodate your request, availability can’t always be guaranteed. Changes made within 72 hours of your session may result in the session being charged in full.

4.3 In rare cases where I need to cancel or reschedule due to unforeseen circumstances, I’ll make every effort to give you as much notice as possible and work with you to find a suitable alternative. 

4.4 Nova Locks Ltd reserves the right to halt, cancel, or refuse to offer any service at any time if necessary. This includes, but is not limited to, instances of inappropriate behavior, threats, or persistent lateness. My priority is to ensure a safe and respectful environment for all clients.

5. Health and Safety

5.1 Your health and safety are my top priorities. By participating in my services, you confirm that you’re able to do so safely.

5.2 If you have any medical conditions, injuries, or concerns, I encourage you to consult with a healthcare professional before booking a session.

5.3 During and after a session, I’ll provide guidance to support your wellbeing, but ultimately, your participation is at your own risk. If you have any questions or need clarification, I’m here to help.

6. Liability

6.1 Nova Locks Ltd is not liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of our services, except where such liability cannot be excluded by law.

6.2 Liability for any claim arising out of the provision of services shall be limited to the amount paid by you for the service in question.

7. Privacy

7.1 Your privacy matters to me. My Privacy Policy, which you can find on my website, explains how I collect, use, and protect your personal information. If you’d like to know more, feel free to reach out- I’m happy to answer any questions.

7.2 All client notes are confidential except in exceptional circumstances such as, when needed by the courts or police, or when informed of criminal or illegal activities when there is a legal and moral obligation to share information including notes. 

7.3 Data is kept in accordance with UK GDPR requirements (UK General Data Protection Regulation).

8. Intellectual Property

8.1 All the content and materials I provide are protected by intellectual property laws. If you’d like to use any of my content, please get in touch to request permission.

8.2 I may also use testimonials for marketing and promotional purposes, but if you’d prefer not to have yours shared, just let me know- I’ll always respect your wishes.

9. Changes to Terms

9.1 I may update these Terms from time to time to reflect changes in how I work or to meet legal requirements. Any updates will be posted on my website, and by continuing to use my services, you’re agreeing to the updated Terms. If you have any questions about changes, I’m always here to clarify.

10. Contact

10.1 If you have any questions about these Terms, please contact:

Nova Locks

Email: nova@novalocks.co.uk

Phone: +44 (0)7796 267547